Legal
Privacy Policy
How we handle personal information with restraint, transparency and appropriate safeguards.
Last updated: 18 September 2026
Operator: La Banque du Timbre SAS, 5 rue de Provence, 75009 Paris, France.
1. Scope and controller
This policy explains how La Banque du Timbre SAS handles personal information when you browse the catalog, save preferences, contact us or place an order. The data controller is La Banque du Timbre SAS, 5 rue de Provence, 75009 Paris, France; privacy enquiries may be sent to info@banquetimbre.com.
We act as the controller for information used to operate the store. Service providers processing data on our instructions may act as processors and must protect it under written terms.
2. Information we collect
Order information can include your name, email, phone number, company, billing or delivery address, order notes, selected products, delivery method, currency and transaction status. We do not collect card details because online card payment is not currently offered.
Technical information may include device and browser data, approximate location derived from an IP address, referral pages, consent choices and security logs. Analytics information is collected only after optional consent.
3. Why we use information
We use information to provide the catalog, maintain carts and wishlists, answer enquiries, validate availability, prepare and deliver orders, prevent misuse, keep accounting records and meet legal obligations.
Our legal bases may include performance of a contract, steps requested before a contract, compliance with law, legitimate interests in operating and securing the store, and consent where required. You can withdraw consent at any time without affecting earlier processing.
4. Sharing and international transfers
Information is shared only where needed with hosting, database, email, delivery, professional-adviser and public-authority recipients. We do not sell personal information.
Where information leaves the European Economic Area, we use an approved legal safeguard, such as an adequacy decision or standard contractual clauses, and assess supplementary safeguards where appropriate.
5. Retention and security
Order and accounting records are retained for the period required by tax, commercial and consumer-protection law. Enquiries are kept only as long as reasonably necessary, while consent records may be retained to demonstrate compliance.
We use access controls, encryption in transit, restricted administrative access, backups and monitoring. No system can guarantee absolute security, but suspected incidents are assessed and reported where law requires.
6. Your rights
Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may complain to a supervisory authority. We may need to verify your identity before responding.
You may also withdraw optional cookie consent. Some information cannot be deleted immediately where retention is required for orders, tax, fraud prevention or legal claims.
7. Children and changes
The store is not directed to children and we do not knowingly collect their information. If you believe a child supplied personal information, contact us so it can be reviewed.
We may update this policy when services or legal requirements change. The date above identifies the current version, and material changes will be highlighted where appropriate.
Questions about this policy can be sent to info@banquetimbre.com, or raised through the details on our About page.