Refund Policy

Consumers in the European Economic Area generally have 14 days after receiving goods to withdraw from a distance purchase, subject to statutory exceptions. To exercise this right, send a clear statement identifying the order before the period expires.

Business customers and buyers outside the covered consumer regime may not have the same statutory cancellation right, but can still contact us about a return request.

After notifying us, return the item within 14 days unless we agree otherwise. Use protective packaging equivalent to that received and retain proof of postage. Do not write on, clean, repair, laminate, mount or otherwise alter the card.

The buyer normally pays return postage for a change-of-mind return. We may deduct for diminished value caused by handling beyond what is necessary to inspect the item, as permitted by law.

Contact us promptly if the wrong card arrives, transit damage is visible or the item materially differs from its listing. Include the order number, packaging photographs and clear images of the issue so we can assess it.

Where the claim is valid, we will offer the remedy required by law, which may include a refund, appropriate price reduction or return at our cost. Unique items usually cannot be replaced with an identical copy.

Approved refunds are made to the original payment route where possible. We aim to issue them within 14 days after receiving the returned goods or acceptable evidence that they were sent back, subject to mandatory law.

Original standard delivery costs are refunded when legally required. Premium delivery upgrades, import charges and third-party bank fees may not be refundable.

A return cannot be refused merely because a genuine vintage object shows characteristics already disclosed in photographs and condition notes. However, hidden defects or material inaccuracies remain covered by statutory rights.

Custom framing, conservation work or another personalised service may have different cancellation rules once work begins with the customer’s express request and acknowledgement.